“Thank you for holding! Your call is very important to us!”
I’ve been waiting for to talk to a human post-”cancel services” option on RCN’s customer service line for the last 20 minutes. Bad sign? Mass exodus?
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Prabably before your call is every queued, there is an automatic 20 min hold for this specific department.
Very possible, just for the purpose of making people as mad as possible before ever speaking to anyone. You know, just for kicks.